Every lender knows: no matter how carefully a loan is structured, life doesn’t always go according to plan. Borrowers encounter cash flow disruptions, seasonal dips, or even industry-wide shocks. If the contract terms remain rigid, delinquency often follows. That’s why Symphonix Servicing includes a built-in Reschedule capability—giving lenders a safe, controlled way to adjust contracts while keeping portfolios performing.
Reschedule is the process of modifying an active loan contract within the servicing system. Instead of canceling, rewriting, or refinancing, the existing contract is updated with revised terms.
When a reschedule is triggered, Symphonix automatically:
Archives the old schedule so the original record is preserved.
Closes out the old bills and generates new ones aligned with the updated repayment plan.
Creates fresh repayment and amortization schedules using the platform’s Financial Calculator.
The result is a contract that reflects new, more realistic repayment terms—without compromising auditability or compliance.
Payment Relief During Hardship
When a borrower faces short-term financial strain, a lender can extend the term or adjust installments. The new schedule reduces monthly obligations while maintaining repayment integrity.
Seasonal Adjustments
For businesses tied to harvest cycles, tourism peaks, or retail seasons, cash flow can fluctuate dramatically. Rescheduling allows lenders to align repayment schedules with those cycles, reducing delinquency risk.
Interest Rate Updates
If market conditions shift or a borrower qualifies for a revised rate, the loan can be rescheduled mid-term. The system recalculates schedules automatically, removing manual effort and potential errors.
Returning to Good Standing
Reschedule is the only action that can restore a contract from Active – Bad Standing to Active – Good Standing. This is critical for managing delinquency constructively while preserving the customer relationship.
Tailored Payment Structures
During reschedule, lenders can also add step-up schedules, holiday schedules, or revised rate schedules, creating repayment paths that match borrower realities.
Automated Calculations
Symphonix leverages its Financial Calculator to recalculate balances, interest, and installments accurately whenever a contract is rescheduled.
Snapshot and Reversal Controls
The system maintains snapshots of bills, repayment schedules, and payment transactions, providing a complete audit trail. In supported cases, reversals can be performed if circumstances change.
Preserve Posted Transactions
With options like retaining Interest Posting Transactions (IPT), lenders avoid losing critical data when a contract is rescheduled.
Operational Safeguards
While a reschedule is pending, the contract is locked from other actions. This ensures integrity until the new schedule is fully applied.
At its core, Reschedule isn’t just about contract math—it’s about relationships. By offering borrowers a realistic path forward, lenders:
Reduce defaults and charge-offs by proactively addressing payment stress.
Strengthen trust and demonstrate flexibility at moments that matter most.
Protect portfolio health with controlled, auditable adjustments.
Maintain a single, continuous system of record for the life of the loan.
In short, Reschedule transforms potential losses into opportunities to support customers and preserve value.
With Symphonix Servicing, you don’t just manage loans—you manage relationships. Explore how our reschedule capabilities keep portfolios resilient while helping borrowers succeed.
👉 Contact us today