Smarter Engagement with SMS in Symphonix Collections

Bring Collections Into the Modern Era

When it comes to collections, timing and tone can mean the difference between resolution and escalation. Symphonix gives collections teams the ability to incorporate SMS into their workflows—when configured with an external provider—enabling faster, clearer, and more effective communication. This approach helps meet borrowers where they are and encourages timely engagement.

Whether it’s a gentle reminder before a payment due date or a follow-up to a missed promise-to-pay, SMS can support strategies that reduce delinquency and create a more human borrower experience.

How It Works

Symphonix Collections supports messaging workflows that can incorporate SMS capabilities when enabled. Once configured, messages may be initiated manually by users or linked to collections automation processes such as:

• Account status changes (e.g., pre-delinquency, overdue, in promise-to-pay)

• Queue assignments or user actions

• Workflow-triggered events

All SMS messages initiated through the system are logged in the Interaction Log, providing visibility and traceability across borrower communications.

Example Use Case: Reducing Delinquency With Gentle Nudges

Imagine a borrower has a payment due in 48 hours. Rather than waiting until they miss it, a short SMS is triggered:

"Hi [First Name], just a quick reminder: your payment of $123.45 is due on [Date]. You can pay anytime at [Portal Link]. Thanks!"

Later, if they miss that payment and enter a collections queue, a new message may be triggered:

"We noticed your recent payment is still outstanding. If you need help or want to set up a Promise-to-Pay, please reply or visit [Link]."

With Symphonix and your chosen SMS provider, these communications can be timely, traceable, and tailored to your collections strategy.

Why Collections Automation Matters in Digital Lending 2.0

Borrowers expect communication on their terms. Voice calls often go unanswered, and emails get buried. SMS, however, has a 98% open rate within minutes. In the world of Digital Lending 2.0, using SMS strategically isn’t just smart—it’s essential.

Collections automation with Symphonix makes it possible to:

• Incorporate SMS into collections workflows

• Log outbound messages for visibility and oversight

• Use workflow logic to guide when and how messages are sent

• Enhance borrower response rates and resolution speed

Symphonix offers the flexibility to incorporate SMS into your collections strategies in a way that aligns with your operations and borrower engagement goals.

Built for Connection. Designed for Action.

When configured, SMS functionality in Symphonix Collections enables lenders to reduce delinquencies, streamline communication, and offer borrowers the kind of modern experience they expect. It’s efficient. It’s trackable. And it’s ready to scale—when you are.

Explore how messaging can support your collections performance. Let’s connect.